Working scheduled Front Desk shifts ; - Maintain service and hospitality standards to all guests by extending information as warranted and following up on requests as needed, - Perform cash handling duties, as required in working Front Desk and sail/sign windows in a manner consistent with established policies and procedures, - Register guests for sail/sign program ; - Log all complaints and concerns from guests into the onboard incident report ; - Follow up with guests to ensure maximum guest service ; - To perform all other duties as assigned by Chief Purser of First Purser ; - Supervise the muster station upon the safety briefing and in case of the real emergency

Position: Guest Services , Sales assistant and Office administration - Provide professional service at all times ; - Welcome guests, greet guests and members, show around the facilities and explain services available ; - Answer the telephone in a professional manner and assist guests with any questions ; - Responsible for the club system ``Club Lead''. - Handling gym membership database ; - Registering new clients with the right registration procedures ; - Receiving gym membership payments - Report any necessary repairs to engineering ; - Maintain daily operations, including opening, operating and closing procedures ; - Promote the fitness club and the spa ; - Help clients with their queries and help them choose a best spa treatment ; - Schedule reservations of spa services for guests

Receive, direct and relay telephone messages and fax messages ; - Assist in the planning and preparation of meetings, conferences and telephone calls ; - Answer all incoming calls and handle caller's inquiries whenever possible ; - Re-direct calls as appropriate and take adequate messages when required ; - Greet, assist and/or direct visitors and the general public ; - Occasional filling, bookkeeping and scheduling

Bar Attendent - Set up the bar - Mixing and serving drinks - General cleaning duties ; - Refilling stock ; - Operate a cash register, receiving payments from customers ; - Carrying out duties as requested by management ; - Customer service

Open and close the store - Order goods - Operate a cash register ; - Consulting a customer ; - Convincing customers buying a product

SG Polska in Warsaw, work in the Hotels: Novotel, Victoria, - Customer service - Serve ordered items to customer ; - Stock service areas with supplies such as coffee, food and utensils ; - Work with restaraunt staff ; - Clean the table once the customer is done with dining ; - Answer and solve the customer complaints in a polite manner

College of Hospitality, Catering and Tourism

Miechyslaw Orlowich College of Tourism and Recreation